Terms of service
Terms & Conditions
Effective Date: October 29, 2022 (Last Updated: August 5, 2025)
Welcome to www.thepharmacylab.ca (the “Site”). By accessing or using this Site, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before using our Site.
1. General Use
By using this Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately.
This Site operates as an e-commerce platform offering wellness, skincare, and health-related products.
2. Intellectual Property
All content published on this Site—including but not limited to text, graphics, images, logos, product descriptions, downloads, and design—is the property of The Pharmacy Lab or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Use of any Site content without express written permission is strictly prohibited.
3. Account Registration
When creating an account on our Site, you agree that:
-
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account;
-
All information provided is accurate, current, and complete;
-
You will promptly update your account if any information changes.
We reserve the right to suspend or terminate your account if it is used in violation of these Terms or any applicable law.
4. Products & Orders
We offer the following categories of goods:
-
Skincare and cosmetic products
-
Health and beauty products
-
Wellness tools and accessories
We strive to ensure all descriptions, pricing, and images are as accurate as possible. However, we do not guarantee the completeness or accuracy of product listings. Use of this Site and any purchase is at your own discretion and risk.
We reserve the right to:
-
Modify or discontinue products at any time without notice;
-
Cancel or refuse orders at our discretion (e.g., for suspected fraud or inventory issues).
If your order is cancelled after payment, a full refund will be issued to your original payment method.
5. Third-Party Products & Services
Our Site may feature third-party products or link to third-party websites. We do not warrant the quality, accuracy, or reliability of these external services or goods. Any interactions with third parties are solely between you and that third party.
6. Subscriptions
If you sign up for a subscription, it will auto-renew unless cancelled prior to the renewal date. Your chosen payment method will be charged accordingly.
To cancel your subscription, contact us at info@thepharmacylab.ca before your next billing cycle.
7. Payments
We accept the following payment methods:
-
Credit Card
-
Debit
-
PayPal
By submitting your payment information, you authorize us to charge your payment method for the amount due. We reserve the right to cancel or reverse any payment if we suspect fraud or violation of these Terms.
8. Shipping & Delivery
We currently offer the following delivery methods:
-
Standard and Express Delivery (Canada)
-
International Delivery (select products)
Shipping times vary by location and service chosen. Delivery estimates do not include weekends or statutory holidays. You are responsible for ensuring the delivery address is accurate. We are not liable for failed deliveries due to incorrect or incomplete information.
International Orders: Orders shipped outside of Canada may be subject to duties and taxes upon arrival. You are responsible for all such charges. Please check with your local customs authority prior to ordering.
9. Returns & Refunds
Refund Eligibility
Refund requests must be submitted within 30 days of receiving your order. Refunds are eligible for:
-
Items that arrived damaged or broken
-
Items that do not match the product description
-
Incorrect size sent
-
Change of mind
-
General dissatisfaction
Non-Refundable Items
The following items are final sale and not eligible for refund or return:
-
Prescription products
-
Customized items
-
Sale or clearance items
-
Supplements
-
Personal-use tools (e.g. face rollers, gua sha tools, makeup brushes, sponges)
Return Process
Returns can be made in person at:
The Pharmacy Lab
1101 Queen Street East, Toronto, ON M4M 1K7
Or by mail—please contact our returns department at info@thepharmacylab.ca to request a return label and instructions.
10. Consumer Protection Compliance
These Terms and Conditions are subject to applicable consumer protection laws in your jurisdiction. Where such laws apply and cannot be excluded, they take precedence over any conflicting provisions herein.
11. External Links
This Site may contain links to third-party websites for your convenience. We are not responsible for their content, terms, or privacy practices. Please review their terms before engaging with those sites.
12. Limitation of Liability
To the fullest extent permitted by law, The Pharmacy Lab and its directors, employees, agents, and affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.
13. Indemnification
You agree to indemnify and hold harmless The Pharmacy Lab from any claims, damages, or expenses (including legal fees) related to your use of the Site or breach of these Terms.
14. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
15. Severability
If any provision in these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect.
16. Updates to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page and, if significant, communicated via email. Continued use of the Site after changes indicates your acceptance.
17. Contact Us
For questions, feedback, or support, contact us:
📞 (416) 778-1101
📧 info@thepharmacylab.ca
📍 The Pharmacy Lab, 1101 Queen St E, Toronto, ON M4M 1K7
Or use the contact form on our website.
